Shipping and Delivery

Jay Japan does it's best to make shipping convenient and smooth for our customers, no matter where they are in the world. We mainly process our products within 2-7 business days from eight of our fulfillment centers. For non-apparel products, it'll take about 2-5 business days to fulfill before being shipped.

    However, there will be a time if you happen to be in a location that we cannot directly ship to, I will contact you as soon as I can.

     

    Since we cannot do anything dealing with international customs, be prepare to pay a fee dealing with customs.

     

    Shipping times (estimated) varies by mainly the nearest fulfillment centers and to our customers, and there can be times you can receive the order a little past the estimated delivery time for plenty of reasons, such as:

    • Product being out of stock
    • Shipping related delays like failed delivery attempts, service disruptions, etc.
    • Personalization of a certain product/product(s)
    • Etc.

    Meaning: If customers are located inside the countries of our facilities, then they are considered domestic. Example: US, Canada, and Mexico customers are domestic since there are facilities in the US and Canada.

    Whereas customers that are located outside the facilities' area are considered international. Example: South Korea, Indonesia, and Taiwan customers are considered international since the nearest facility is in Japan and it's outside of the facility area.

    The big thing to remember is it doesn't count with the estimated time it'll finish processing (which takes 2-7 business days).

    Here are the notable locations and their estimated times*:

     Domestic Countries (near our facilities) 7-10 business days
    International Countries (outside our facilities) 15-20 business days

     

    While yeah it might take some time for your product to come, perfection takes time.

    *Because of the COVID-19 pandemic, there will be some delays on your orders, and the processing time before shipping your order will also have some delays. So please be patient, and even though your orders are automatically safe, I will do what I can to make sure your orders are processed and shipped right to your door. Also, because of the pandemic, there will be no express shipping at this moment in order to limit the spread of COVID-19 to our customers. We sincerely apologize for the inconvenience.*

     

    Tracking information will be sent out to your email the moment your order is shipped. It'll contain the tracking code you need to help track your product whenever you can. Go to Track Order on the Main Menu, fill out the information given to you, and your tracking information will display. If it's not display, either the code is incorrect or your products has not shipped out yet. 

    Items in the same purchase will be sent in separate packages, even if you combined the shipping. 

     

    US Customers:

    • Free US Standard Shipping for orders over $100

    European Customers:

    • Customers from European countries would have free shipping on orders over $150

    International Customers:

    • Customers from countries outside of Europe and America would have free shipping on orders over $125

     

     

    **As of March 26th, 2021, we cannot fulfill any order from these certain countries at this time: Angola, Brunei, Central African Republic, Chad, French Guiana, French Polynesia, Guadeloupe, Laos, Liberia, Martinique, Mauritius, Mongolia, Myanmar, Republic of the Congo, Reunion Island, Samoa, Seychelles, Sierra Leone, South Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen.

    ***In general, we do not ship into these countries for our safety: Cuba, Iran, Crimea, Syria, and North Korea.

    If you have any other questions, please contact me on the Contact page and I will do my best to help you out.

    Frequently Asked Questions (FAQs)

    Shipping and Delivery

    We process your order for about 2-7 business days first. After your item has been processed, you'll receive a tracking code from your confirmation email with the approximate shipping times as follows (after fulfillment):

    United States: Average of 3-5 business days

    Canada: Average of 7-10 business days

    United Kingdom: Average of 7-14 business days

    Australia: Average of 14-20 business days

    Rest of the world: Average of 15-25 business days

    Yes, we do ship our products worldwide. However, the countries that we CANNOT ship to are Cuba, Iran, Crimea, Syria, and North Korea.

    Shipping costs are only for orders under the threshold of $100 for US customers (and $125 for international customers). US and international customers would have their own shipping rates for any orders that are under the threshold free shipping.

    You will have a confirmation email saying that your order is shipped with the tracking code with it. Use the tracking code on our page here.

    If the tracking code doesn't work, please contact us so we can help you out.

    To get free shipping on your order, your order will have to be more than $100 for US customers ($125 for international customers).

    Customer Service

    To contact us for any questions or concerns, either go to our Contact Page here, or you can send us an email: info@jay-japan.com.

    Most of our apparel is unisex using Direct to Garment (DTG) technology with extremely high quality of 99% premium cotton and a hint of polyester-blend material. The fabric is use for our products because of the durability, softness, and the ability to stretch without little to no damage. After the first (proper) wash and dry, the apparel would result in minimal shrinkage (or the apparel is pre-shrunk).

    To properly wash and dry the apparel, you wash it inside-out in a standard washer. Hang-drying is the best recommendation, but a regular dryer is ideal as well. There’s a small chance the shirts (or other apparel) will shrink, and our designs won’t fade due to the high quality.

    You can find the sizing chart on the button that says sizing chart on top of the sizes of your choice.

    Yes! We do offer collaborations, partnerships, or sponsorships opportunities. You can read the information about it here.

    Just email us on info@jay-japan.com and give us a message! We'll see if we're interested in joining.

    All of our apparel on our store has a standard USA sizing.

    It's not mandatory to create an account as we welcome everyone that's interested, but the benefits of having an account with us would be having a list of the most items you've purchased from us (in which we always appreciate you deeply), the latest orders, and so much more~

    Online Orders

    You will receive your tracking information when you received an email saying that your order is shipped.

    If you entered any wrong information (such as size or wrong address), you should get in touch with us as soon as you can before we process your order. We prefer you to contact us making the changes in the first 24 hours after your original purchase day.

    We do not have a storefront as of now, and it's an online-only anime store based in Baton Rouge, Louisiana.

    We apologize if you have any reason to cancel your order. Get in touch with us as soon as possible (preferably in 24 hours after your originial day of purchase).

    Returns, Refunds, and Exchanges

    We do offer refunds, but it's ONLY for customers that have either the wrong items or items that were damaged during the time of delivery. If you're eligible for either reason, then please contact us at info@jay-japan.com. We'll immediately send you a refund up to 5 business days.

    Please contact us on our email (info@jay-japan.com) first to confirm an appropriate action to take.

    Our return policy last for 30 days. After the 30th day has gone from the original purchase date, you cannot apply for a return nor an exchange. Exchanges are only accepted ONCE upon a request. Returns are refunds can ONLY be issued if you received the wrong items or the items were damaged during the time of delivery.

    To be eligible for a return or an exchange, items must be unused and in the same condition when you first got it. Please contact us (email: info@jay-japan.com) for instructions on how to do a refund or an exchange. Shipping costs are NON-REFUNDABLE!

    If you receive your refund, it won't add the shipping costs as well. It'll only refund the cost of the item!

    ALL ORDERS OF SALE ITEMS ARE FINAL!

    You can exchange it! Just send us a message on our email (info@jay-japan.com). Our policy is you have at least 30 days after the day of purchase to exchange your product for something else. After 30 days of the original purchase date, we have to reject your offer for an exchange. Exchanges for a new size can be made ONCE upon request.

    Allow 1-3 business days after your expected delivery. There might be a situation where the post office is behind on their shipments. There is also a chance where you left the package in an unexpected location at the customer’s address. If you still haven’t received your package after three days, contact your local post office first for any help. If that doesn’t work, then please contact us info@jay-japan.com and we’ll find out what’s going on with your order and correct it for you.

    We apologize about that. Send us a photo of what happened and notify us as soon as possible at our email: info@jay-japan.com. We'll send you a new item with expedited shipping (on the house!)

    About Us

    Jay Japan has been around since September 2018 by selling popular anime products, but we started doing our own original designs around 2020 to showcase our love for Japanese culture and anime with a touch of Louisiana roots into it.

    As of now, Jay Japan is an online-only anime store, but it's based in Baton Rouge, Louisiana.

    Kira Yamada is the official mascot for Jay Japan, designed in collaboration with Collateral Damage Studios in Singapore.

    To learn more about our mascot: click here!

    The reason Kira Yamada is based off in Yokohama, Japan is that it's the first city the founder went he traveled to Japan in January 2018.

    The reason for that is since we're based in Louisiana, there's nothing wrong with having a clothing line that's based off on where the store is established at.

    As a matter of fact, we don't always do seasonal merch (with or without) our mascot.

    Mainly we would do certain moments of seasonal merch such as Japanese cherry blossom or Mardi Gras (since we're based in Louisiana).

    There will be times we can do seasonal drops, but as of right now, we don't always go for something seasonal.

    The reason is it'll be time-consuming on our end to constantly do a seasonal theme, and constantly change it whenever the season ends.

    Hopefully, we'll be able to do more seasonal drops in the future.

    As of right now, since we're mainly doing anything original (with and without our mascot), we do not do anything dealing with popular anime series.

    Hopefully, we'll be able to collaborate with one in the future.